SUPPORT CENTER


CG Master Academy Merger

Questions related to CGWorkshops that will now be hosted on http://3d.cgmasteracademy.com

What will happen to my CGWorkshops account?

Nothing will change with your CGWorkshops account. You will still be able to sign in and view your previous workshops; your gallery will remain untouched; and your profile settings will still be the same.

Will I still be able to access my previous CGWorkshops?

You will still be able to log in to your CGWorkshop account to view your previous workshops. This change only affects future workshops.

Do I have to create a CG Master Academy account?

You will not need to create a new account if you are already enrolled in a workshop that is now being hosted on CG Master Academy. If you are not enrolled in a workshop that is now being hosted on CG Master Academy, you may need to create a new account.

If you are unable to create a new CG Master Academy account, please contact CGMA Tech Support by emailing tech@cgmasteracademy.com and we will look into your issue right away.

What if I have already paid for a workshop?

Look at the page for your workshop to determine if your workshop is now hosted on CG Master Academy. If that workshop says "Hosted on CG Master Academy" then you and your workshop has automatically been transferred to the new website. You will not need to pay any additional costs. The course will still be taught by the same instructor and the outline will remain the same.

How will I access my workshop now that it is hosted through CG Master Academy?

You can access your class on its start date by signing in here: http://3dclassroom.cgmsateracademy.com/user. We highly recommend that you try signing in as soon as possible to confirm that your account is working. Please note that you will not be able to access your class before the start date.

Will I need to do anything differently now that my class is being held through CG Master Academy?

Your class will still run with the same outline and by the same instructor. You will still upload assignments and get feedback directly from the instructor. The core of the class is still the same. The other difference is that you will now sign in at http://3dclassroom.cgmasteracademy.com/user to access your class.

How do classes at CG Master Academy work? How will CG Master Academy be better than CG Workshops?

CG Master Academy offers a customized virtual classroom that makes the process of taking a class easier and more engaging. For a full list of features at CG Master Academy, check out this presentation we made just for you:

CGMA Presentation

Who can I contact if I have any questions about my workshop being hosted through CG Master Academy?

If you have any questions about your workshop being hosted on CG Master Academy, or any questions about CG Master Academy and how it works, please feel free to email us at cgworkshops@cgmasteracademy.com or use the contact form below. We'll be happy to answer any questions you might have.

Will anything happen to the workshops that are running right now?

Any workshops running right now will continue to run here at CGWorkshops. This change only affects workshops running in the future.


Frequently Asked Questions

If your question is not answered here, please contact us using the form at the bottom of this page

How do CGWorkshops work?

The workshops are fully online and you can access them from anywhere in the world, in your own time. Each week, the instructor releases new video, course material and class notes via a closed online workshop forum. You watch the video, do the work then upload your assignments each week to the workshop forum. Your instructor will give you personal notes on your work via the forum, and the other students in your class (who will be from all over the world) can see and comment on your work too - so there is strong class support.

How much time do I need to put aside each week to complete a CGWorkshop?

Like anything, the more time you put in, the more you'll learn and achieve. However, CGWorkshops are designed to be taken part-time and after hours. We recommend you put six to eight hours a week aside.

What time do I need to log on?

CGWorkshops are not timezone specific. You can log in view the videos, upload your work, and get feedback from the closed forums at any time that suits you. Some instructors hold live webinars, but these are always recorded for those from other parts of the world.

My downloaded file is corrupt or does not work

Sometimes this may happen if your download did not finish completely. You may need to download it again and wait an appropriate time before opening the file.

Make sure you have the correct software to open the file, i.e., WinRar or Stuffit Expander for .rar files etc..

Once you have all the up-to-date plug-ins and browser etc, restart your computer. If you have a slow or problematic Internet connection, try using a download manager that will allow you to resume the download if you lose connection.

I cannot view/hear streaming video

Because browsers are constantly upgrading along with Adobe Flash Player, occasionally they can conflict with each other. If you are experiencing problems viewing a video, try viewing the video in another browser.

  • Check to see whether you need to install a specific video codec to view your instructor's tutorials. Instructions are available on your workshops tutorial page in your classroom.
  • Check that you have the correct software and that the video codec you have installed is up-to-date.
  • Check that you have the latest Flash and Quicktime Players installed
  • Check that your browser plug-ins are up-to-date.
  • click here to try our test video >>

I cannot upload a file

Please check that you have read and followed the instructions thoroughly on how to upload files located in the "Upload Your Examples Of Work" thread of your course classroom.

When does the next term begin?

The dates for each registration period can be found on our CALENDAR page of our website.

How does the virtual classroom work?

The length of the course varies from class to class. Each one of the classes will comprise of the following: Every week, students will have access to a recorded lecture that can range from an hour to 2 hours. These lectures, upon release, can be rewatched as many times as the student needs throughout the duration of the class. Lectures will be followed by an assignment that the student has a week to complete and submit on time for instructor feedback. Each student receives INDIVIDUAL video recorded feedback on their work followed by a live Q&A session to wrap up the week and answer any questions students have about their feedback or related material. These live sessions are optional and are also recorded, so if you cannot attend them, you can always ask your questions in advance and watch your instructor's answer in the recording posted in the classroom. CGMA is an online academy, so we have created a virtual structure that will allow students to use a global chat system, classroom forums for communication between students and instructors and a classroom gallery so students can view and comment on each other's assignment submissions. Our online community thrives and is a great place for students around the world to grow and network with their fellow artists and instructors.

Will there be set class times?

With the exception of the Live Q&A, and a day for assignment submission set by your instructor starting the course, there will be no set class times. You can both review and complete your current week's lecture and assignments at your own pace. At the end of each week we will have access to next week's lectures.

What is the estimated time for each week's course load?

We estimate 8-12 hours each week of work per class. However, we suggest students spend as much time as needed to properly complete and comprehend the weeks assignment. Ultimately, this number will be different for each individual. Just make sure to allow enough time for assignment review and completion (at least an hour and a half each day).

How are all course lectures released?

All course lectures are released as high quality video presentations- by a qualified instructor -that can be streamed through your browser. All other course content (i.e. individual critiques, Live Q&A's, forum post, etc.) is presented with a mixture of video and written formats.

Can you explain how students and instructors will engage each other?

In general, each student will get weekly feedback from the instructor- about their work and progress -on a central class forum. It is here that individual students and the instructor can engage in open dialog similar to that found in traditional classrooms.

Am I allowed to talk with other Students?

Absolutely! There are a number of ways this can be done. One way is through your courses virtual classroom, our chat system or via your class forum.

Am I able to have other projects or pieces that I am working on critiqued during the course program?

Yes but instructors are not required to critique your personal projects. Only course related assignments can be submitted for critique by an instructor during a course program. All other work can be uploaded and critique by fellow classmates and at the instructor's sole discretion.

Are CGMA/CGWorkshop Courses Accredited?

No. Since the CGMA Master Classes are not part of a full time degree program.


Policy and Procedures

The boring legals that help everyone understand their rights and responsiblities.

Refund Policy

Can I get a refund if I can't finish the course?

In general, there are no refunds for CGMA/CGWorkshop Classes. To obtain a partial refund you will need to contact us at least five days prior to the start of classes. Regardless of the situation, a 5% processing fee is applied to all transactions, and is nonrefundable.

However, under special circumstances we do grant refunds. These occur when:

  • Request of class cancellation occurring during the first week of class and prior its 5th day. In these situations, a refund is granted minus a 15% cancellation fee.
  • Request of class cancellation during the second week- and prior to its 5th day -could qualify for a refund minus a 20% cancellation fee. NO REFUNDS ALLOWED THEREAFTER!

However, should a student be unable to fulfill his/her course obligations ONLY due to illness, personal tragedy, jury duty, or military deployment, please write to us at cgworkshops@cgmasteracademy.com with your Name, Title of Enrolled Course, and the nature of your problem, and we will determine your refund eligibility on an individual basis. Keep in mind some documentation supporting your situation will be requested.

Ultimately, the decision to refund any amount of money will be made totally at CGMA Online's discretion and the student participation in the classroom. When you register for a class you occupy a seat that can no longer be sold to anyone else once class begins.

Can I transfer into another term?

Request of a class transfer from one term into another are allowed, however an administrative fee equal to 10% of the course's undiscounted price will be applied. This fee must be paid in full prior to a student being successfully transferred into next term. Transfer must be requested within the first week of class in order to avoid additional charges. All transfer requests must be submitted and used within the same fiscal year of original class(es) purchase. Otherwise, increased transfer fees will apply. Transfers are prohibited during the Fall term.

Absence Policy

What happens if I need to take a break for a term?

In the event that you need to take a break between school terms (up to a maximum of 2 consecutive terms) you must notify our admissions department at cgworkshops@cgmasteracademy.com letting us know you won't be registering for classes for the next term. You will not be able to automatically register once you are absent a term or more. When you're ready to return, please notify our admissions department cgworkshops@cgmasteracademy.com at least one week prior to that term's open registration period in order to receive your unique registration link. Since class space is limited, students will be enrolled on a first-come, first-serve basis based on class availability. If you are absent for more than 2 consecutive terms, you will need to re-apply to the program.

Notoes to consider:

  • During your break from the program, you will not have access to the website or content videos.
  • If you have paid for the program's courses in advance, you will be able to transfer these funds to another term as long as your resuming term date is within the same fiscal year from your original purchase. You will be issued a refund minus an administration fee in the event that there are any unused funds in your account by the end of the year.

Complaints Procedure

In the event a disagreement arises between course participants that affects the progress of the course or the progress of a student/s; and if the dispute cannot be resolved via private email or any other form of direct communication the Manager, CGNetworks will arbitrate until the disagreement is resolved. Communication relevant to any such dispute beyond the course's private forum will not be tolerated.

Security

Your username and password is specific to you - you can not share them with anyone else. Each CGWorkshop is specifically run on a private forum for individual students who have paid for their place alone. All CGWorkshop class content is copyrighted. Distribution of private passwords and / or any part of any class content will not be tolerated. Violation will result in termination from existing classes without refund and banning from future workshops.

Privacy Policy

The current Privacy Policy can be found here.

CGWorkshops Code of Conduct

CGWorkshops offer a unique online class environment. It is our intention to offer, in addition to providing high quality tutorial material, an exclusive, personalized learning environment that allows students access to direct tutoring from industry professionals and opportunities to interact within a 'mini community'. Harmonious conduct within the classroom site is largely a matter of good sense and common courtesy; however it is worthwhile establishing some basic guidelines.

  • Be courteous and polite. Show respect to the opinions and feelings of others and remember that CGWorkshops' students come from a broad range of locations and are diverse in terms of their ethnic, cultural, religious and social backgrounds.
  • Think before you write. You are responsible for your own words and any harm they may cause. Remember that many students do not use English as their first language which sometimes makes written communication challenging. Be patient and considerate. if you are angered by something take some time and calm down before replying. Often posts written in haste are later regretted.
  • Don't dilute the forums with irrelevant and unnecessary gossip or chat - there are other forums for that. CGWorkshops is a professional, learning platform.

CGWorkshops will not tolerate the posting of:

  • Potentially inflammatory discussion or comment regarding religious, social and political issues or 'hate speech'. This includes, but is not limited to, topics such as racism, sexism, religion, xenophobia or homosexuality.
  • Crude, derogatory, inappropriate, or disrespectful remarks aimed at any individual(s). This includes personal vendetta, insulting comments directed at the work of any individual. Critique of work should not include unnecessarily derogatory remarks aimed at the user or the user's work.
  • Pornography. Including images or animations depicting blatantly pornographic acts including intercourse, masturbation, bestiality or abuse or links to pornographic sites. This excludes the tasteful use of nudity in artwork.
  • Unnecessarily violent, crude, or obscene imagery. Including scenes depicting themes such as rape, or any other brutality.
  • Racial slurs. Including jokes, or underhanded comments, directed at any race or culture.
  • Piracy. Including advertising warez (or links to warez sites), serial numbers, cracks, or illegally copied software documentation. CGWorkshops will not tolerate aid or encourage the use of illegally acquired software.
  • Posts potentially in breach Copyright or Nondisclosure Agreements. Including screenshots or any other unlawfully acquired content or information.

Posts containing subject matter as listed above will be removed. Should a user have any problems or issues regarding any subject on the forum or the conduct of any other user, they are encouraged to contact the Manager, CGWorkshops who will attend to the matter.

Disclaimer

The information provided on this website is intended to be general information only. While considerable effort has been made to ensure that the information provided on this site is accurate, current and otherwise adequate in all respects CGWorkshops, its licensors, agents, employees and third party Instructors will not be held responsible for, and exclude all liability for any claims whatsoever arising from the use of this site. All linked websites and any downloadable documents are attached 'as is' and CGWorkshops do not necessarily sponsor or endorse any information contained therein. The information and data contained in this site is subject to change without notice and CGWorkshops reserves the right to revise this disclaimer at any time by updating this posting.

CGWorkshops are online classes that are designed by industry employed professional artists for the creative computer graphics industry. Classes can run from between two and 12 weeks. Run securely over the web, CGWorkshops give everyone the opportunity to learn specific skills and be tutored by leaders in all areas of CG design. The forum environment allows direct communication and assists students and Instructors to collaborate at any time anywhere in the world.

Weekly sessions commence with a video tutorial followed by the distribution of an assignment. Assignments assist students apply skills learned from the tutorials as well as receive guidance and coaching from the Instructor and other students in the group. The maximum class size of 35 ensures that you receive personalized feedback and mentoring.

In short, our structure is intended to take advantage of the freelance nature of the industry by using short 'time windows' Instructors often have between contracts.

All courses are presented by instructors who have a solid, up-to-date understanding of the industry and who excel at what they do. CGWorkshops is not a school or college. We are simply a pipeline, designed to assist those who have excelled in their field to share their expertise with others in the CG Community. Please note, we try to ensure that all video quality is consistent and kept standardized between all workshops. However, as our instructors create all workshop videos on their own computer, there may be some differences between classes.

All courses and course material will be accessible by students of those courses via their individual login to CGWorkshops for up to 12 months from the beginning of the course after which it may be removed at anytime and no longer available.


REQUIRE FURTHER SUPPORT?

Your question not answered above? Use the contact form to the right to ask us and we'll personally answer any question you may have. Go on, don't be shy.